Director of Operations – Client Success

Vanna Health

Director of Operations & Client Success overseeing operational excellence and client engagement at Vanna Health. Leading relationship management and supporting the company’s growth initiatives.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship owner for assigned client accounts.
Build and maintain executive-level client relationships.
Lead governance meetings, business reviews, and stakeholder communications.
Partner with executive leadership to support renewals and expansion opportunities.
Own and continuously improve SOPs, workflows, playbooks, and operational standards.
Drive consistency across markets and programs.
Ensure teams have the tools, resources, and operational guidance needed to execute successfully.
Leverage client feedback and operational insights to drive improvements.

Requirements

What you’ll need

8+ years of healthcare operations, client success, account management, consulting, or related leadership experience.
Experience managing enterprise-level client relationships.
Strong operational process improvement experience.
Exceptional communication and stakeholder management skills.
Ability to influence across teams without direct authority.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

relationship managementcommunicationstakeholder managementinfluenceoperational process improvement