VanMoof

Account Manager

VanMoof

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • Netherlands

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About the role

  • You are responsible for the partner network in the Netherlands/Belgium.
  • The first point of contact for our retail partners (both Sales and Service) as well as the sales representatives in the field.
  • Resolve escalations in a creative and timely manner.
  • Lead continuous improvements to keep the partner network happy and moving.
  • Build, maintain and expand relationships with our partners.
  • Work on understanding the technicalities of our bikes.
  • Find and onboard new partners, handling administrative tasks and supporting partners where needed.
  • Closely working with Support, Operations and your Sales team to support partners with all kinds of requests.
  • Visit partners when needed, approx 1 day/week.

Requirements

  • 2+ years experience in commercial roles (B2B).
  • Proven track record in customer facing problem solving.
  • Business/entrepreneurial mindset to go the extra mile.
  • Passion and curiosity for e-bike industry.
  • Proactive team player and good communicator.
  • Ability to hit the ground running from day one.
  • Fluent in Dutch and English.
  • You have a driver's licence.
Benefits
  • 26 paid holidays for you to unwind.
  • Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
  • Your Birthday off!
  • Possibility to join our test bike program and become a VANMOOF rider.
  • All the tools/equipment you'll need to do the best job possible.
  • Working from home allowance of €2,45/day (maximum five days per week).
  • Commuting reimbursement is applicable if the distance (>10 km) is too far to bike.
  • 10% discount on additional insurance and dental insurance at Zilveren Kruis.
  • Pension plan.
  • Unlimited free consultations for mental well-being with Open Up.
  • Snacks & beverages at the office to keep you moving at our lovely HQ Amsterdam office in the city centre.
  • Hybrid working environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B salesproblem solvingadministrative taskspartner onboarding
Soft skills
communicationteam playerproactivebusiness mindsetcreativityrelationship building
Certifications
driver's licence