VanMoof

Support Engineer

• Identifies, investigates, and resolves technical problems, both software and hardware.
• Support calls, chat, email, and/or other communication from partners with inquiries regarding technical bike issues, connectivity, and other concerns.
• Assist with day to day operations Understanding and gaining knowledge on all our processes, procedures and tools.
• Support workshops in understanding any warranty related issues.
• Consults with partners to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides partners through diagnostic and troubleshooting processes.
• Collaborates with other staff to research and resolve problems.
• Support partners in understanding whether to repair or replace defective products.

Technical Support Specialist, Dutch