Senior Manager, Identity & Access Management – Global Operations
Vanguard
full-time
Posted on:
Location Type: Hybrid
Location: Malvern • North Carolina • Pennsylvania • United States
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Job Level
Tech Stack
About the role
- Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard’s enterprise risk posture.
- Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics.
- Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement.
- Serve as a visible IAM operations leader in executive, risk, and governance forums—articulating outcomes, risks, and operational maturity.
- Drive aggressive automation across IAM operational processes, including access provisioning, de-provisioning, lifecycle events, certifications, and exception handling.
- Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms.
- Partner with IAM engineering teams to ensure operability is designed in, not bolted on—shifting left on reliability, monitoring, and remediation.
- Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.
- Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.
- Lead root cause analysis for operational issues and ensure systemic fixes—not workarounds.
- Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.
- Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows.
- Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations.
- Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent.
Requirements
- 8+ years in IAM, cybersecurity, technology or enterprise technology operations with 4–6 years in leadership roles.
- Experience operating IAM services at enterprise scale, including identity lifecycle management, access provisioning and certifications, directory services and authentication platforms, privileged and non-privileged access operations.
- Understanding control frameworks, operational risk, and audit readiness.
- Proven success driving automation led operational transformation in complex environments.
- Familiarity with DevOps/SRE concepts, infrastructure as code, and API driven operations.
- Demonstrated success leading multiregional teams, with strong coaching and talent development skills.
- Ability to communicate complex operational concepts clearly to executives, engineers, and business partners.
- Strong stakeholder management skills with the ability to influence without authority.
Benefits
- Comprehensive health and wellness care
- Work-life balance
- Investment in your future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IAM operationsidentity lifecycle managementaccess provisioningcertificationsdirectory servicesauthentication platformsprivileged access operationsnon-privileged access operationsautomationDevOps
Soft Skills
leadershipcoachingtalent developmentstakeholder managementcommunicationinfluence without authorityaccountabilityownershipcontinuous improvementcollaboration