Vanguard

Platform Engineer – Specialist

Vanguard

full-time

Posted on:

Location Type: Hybrid

Location: Wayne • North Carolina • Pennsylvania • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudPython

About the role

  • Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud
  • Design and maintain call routing, dial plans, and Ribbon SBC configurations
  • Manage Teams Phone System, Genesys Cloud settings, SIP trunks, and Ribbon SBC environments
  • Troubleshoot SIP, RTP, carrier connectivity, and end to end call flows
  • Collaborate with IT teams, business partners, vendors, and carriers to maintain documentation of call flows

Requirements

  • A bachelor’s degree in a related field or equivalent professional experience
  • Minimum of five years related work experience (Enterprise Telephony, Contact Center Solutions, or Unified Communications, preferred)
  • Technical Skills: Microsoft Teams Voice, SIP trunking and SBC integration, Genesys Cloud, SBC and Telephony Fundamentals, Automation and Tools: PowerShell, Python
  • Clear communication and a collaborative approach
  • Strong problem-solving skills and attention to detail
Benefits
  • Flexible working model
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Teams VoiceSIP trunkingSBC integrationGenesys CloudSBC fundamentalsTelephony fundamentalsPowerShellPythoncall routingdial plans
Soft skills
clear communicationcollaborative approachproblem-solvingattention to detail