Vanderlande

IT/OT Technical Service Delivery Manager

Vanderlande

full-time

Posted on:

Location Type: Office

Location: Sydney • Australia

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Tech Stack

ITSMJava.NETOracleSQL

About the role

  • Own the IT/OT service relationship for assigned clients, ensuring delivery meets contracts and SLAs.
  • Build strong, trusted relationships with customers on all IT/OT matters.
  • Work with the Global Service Desk on: Incident management, Problem management, Change management.
  • Lead escalations and major incidents, coordinating teams to restore operations quickly.
  • Balance long‑term planning with fast responses to short‑term needs.
  • Identify and implement new IT/OT opportunities with technical specialists.
  • Create an annual IT/OT lifecycle plan to support customer budgeting.
  • Provide input into proposals and prepare proposals when required.
  • Manage IT/OT projects (e.g., software deployments, retrofits) to ensure on‑time, on‑budget delivery.
  • Maintain clear communication with customers and stakeholders.
  • Align processes and training with European peers, onsite teams, remote teams, and the customer.
  • Report weekly and monthly on IT/OT performance to internal and external stakeholders.
  • Perform other reasonable duties as required.

Requirements

  • Relevant bachelor’s degree (Computer Science, Software Engineering, IT) is an advantage.
  • Knowledge of Java or C#, .NET, SQL/PL‑SQL, and Oracle databases.
  • Strong English communication skills (written and verbal).
  • Minimum 5 years’ experience in IT project or service management within business‑critical environments, ideally in a customer‑facing role.
  • Familiarity with IT Service Management frameworks (ITIL, BISL, ASL or similar); software development knowledge is a bonus.
  • Able to travel up to 20% (interstate and international) and work outside standard business hours when required.
  • Proven ability to lead and drive continuous improvement.
Benefits
  • A competitive remuneration package
  • Unlimited career growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaC#.NETSQLPL-SQLOracle databasesIT project managementIT service managementsoftware deploymentchange management
Soft Skills
communicationrelationship buildingleadershipproblem solvingorganizational skillscustomer serviceteam coordinationcontinuous improvementplanningstakeholder management