Vancouver Veterinary Hospital

General

• Convert incoming clients calls into scheduled appointments
• Greet clients and patients positively and in a friendly manner
• Maximize client call conversion by effectively managing incoming phone calls
• Administer essential receptionist duties, including patient intake and discharge
• Facilitate client education
• Handle cashier duties
• Maintain accurate medical charts for all patients
• Work closely with the veterinary team to streamline patient flow
• Ensure the reception area remains clean and inviting

Veterinary Receptionist

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate
• Assume responsibility for select reception duties
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital

Veterinary Assistant

• Ensure consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment
• Collaborate with the Principal Doctor to establish development plans that align with hospital objectives
• Practice veterinary medicine in compliance with the State Veterinary Practice Act and maintain appropriate medical record documentation
• Provide comprehensive client communication, including in-person, phone, and email as needed
• Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices
• Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA

Veterinary Receptionist

Veterinary Assistant

Associate Veterinarian