Vancouver Clinic

General

• Facilitates the processing of prescription refills, MyChart messages, telephone calls, result notes, CRM requests, referrals and other tasks in the in-basket using protocols and department workflows within scope of practice.
• Documents in the electronic medical record using standardized documentation per department protocol.
• Identify and resolve any issues by clarifying with department leadership and/or medical provider.
• Accurately review, gather, and document pertinent medical information needed by the provider to process in-basket encounters within scope of practice.
• Ensure all in-basket encounters are handled within 72 business hours.
• Document relevant information in EMR.
• Ensure entries are objective, factual, time specific, accurate, correctly spelled using department approved medical abbreviations and terminology.
• Document all patient contact. (Includes leaving messages for patients, telephone conversations, all face to face communication, etc.)
• Schedule patient appointments per department protocols and workflows.

Vancouver Clinic

Medical Assistant

Medical Assistant