Vanco

Account Manager

• Own Strategic Relationships: Serve as the primary point of contact for high-value EDU accounts, building deep partnerships and ensuring long-term retention and growth.
• Drive Account Outcomes: Develop and execute strategic account plans tied to client goals, renewal cycles, and expansion opportunities that align with Vanco’s revenue objectives.
• Lead Value-Driven Conversations: Conduct business reviews, strategic planning meetings, and performance check-ins to demonstrate ROI and maximize customer engagement.
• Monitor and Forecast Account Health: Track account performance, usage trends, and risk indicators using Salesforce, Hubspot, and Looker to ensure proactive decision-making.
• Act as an Escalation Point: Manage complex or high-priority client needs, resolving issues through cross-functional collaboration and timely communication.
• Represent the Voice of the Client: Advocate for EDU customer needs with Product, Marketing, and Leadership to influence product roadmap, enhancements, and solution evolution.
• Maximize Customer Adoption & Value: Reinforce best practices and adoption strategies that improve client outcomes, operational efficiency, and value realization.
• Deepen Product & Industry Expertise: Maintain a high level of knowledge of Vanco solutions and K-12 market dynamics to serve as a trusted partner for district stakeholders.
• Drive Renewals & Expansions: Identify expansion opportunities, mitigate churn risk, and lead renewal conversations with a strategic, data-driven approach.
• Collaborate Across Teams: Partner closely with Marketing, Product, Implementation, and Client Services to ensure seamless client experience and unified messaging.
• Support Continuous Improvement: Provide feedback and insights to improve processes, customer resources, product features, and go-to-market strategy.
• Contribute Beyond the Role: Participate in internal initiatives, strategic projects, and process enhancements that drive Vanco’s customer experience vision forward.

Senior EDU Strategic Account Manager