van den Boom & Associates LLC

Solutions Engineer

• Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security.
• Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability.
• Own root-cause analysis for recurring or high-impact incidents.
• Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint management.
• Partner with sales and leadership to scope new client engagements, contribute to proposals/SOWs, and estimate effort.
• Lead technical onboarding and migrations for new clients into the managed environment.
• Establish and maintain architecture standards and reference designs the team can build against consistently.
• Architect and administer Microsoft 365 and Azure environments: identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure.
• Implement and maintain security controls across the Microsoft stack: MFA/conditional access, endpoint protection, DLP, and identity governance.
• Support alignment of client environments to compliance frameworks (SOC 2, HIPAA, HITRUST) in partnership with the security team.
• Build automation using PowerShell (and other scripting languages) to streamline provisioning, monitoring, and remediation across client environments.
• Design and build AI-assisted tooling and agents — using platforms like Claude — to automate documentation, ticket triage, reporting, and other repeatable workflows.
• Continuously look for opportunities to reduce manual ticket volume through automation and self-service.
• Support broader infrastructure needs: server administration (Windows Server, Active Directory), virtualization, backup/disaster recovery, and core networking (firewalls, switching, VPN).
• Participate in on-call/escalation rotation for critical incidents as needed.

Senior Systems Engineer – Solutions Architect

Security Engineer

• Own the Security Service Line
• Set the roadmap, tooling stack, and staffing model for the security operations
• Define SLAs, escalation paths, and quality standards for 24/7 MDR delivery
• Own the security incident response process end to end
• Directly manage or oversee SOC/SecOps functions
• Maintain and optimize the security tool stack
• Evaluate and integrate new security tools and partners
• Build, document, and manage administrative security programs
• Lead compliance efforts for SOC 2 Type II, HITRUST, ISO 27001, etc.
• Own compliance automation tooling
• Act as the technical security authority in sales conversations
• Partner with sales and leadership to scope client security needs
• Build and lead the security operations team
• Establish metrics and reporting for security posture and program maturity

Senior Systems Engineer – Solutions Architect

Director of Managed Security Services