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Senior Systems Engineer – Solutions Architect
van den Boom & Associates LLCSenior Systems Engineer / Solutions Architect at vdBA SecureOps for life sciences clients. Designing Microsoft-centric environments and leading technical solutions as Tier 3 escalation point.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in Microsoft Azure and Microsoft 365 administration, with a strong focus on security best practices and automation. Capable of designing technical solutions and mentoring teams while ensuring compliance with industry standards.
Highest-signal resume keywords
Microsoft Azure AdministrationMicrosoft 365 AdministrationPowerShell ScriptingSecurity Best PracticesTechnical Solution Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft AzureMicrosoft 365Identity ManagementEndpoint SecurityAutomationAI ToolingTechnical DocumentationRoot-Cause AnalysisServer AdministrationNetworking
Soft Skills
Strong CommunicationMentoringCollaboration
Tools & Technologies
PowerShellClaudeConnectWiseNinjaOneIntuneExchange OnlineSharePointOneDrive
Certifications & Qualifications
Microsoft Certified: Azure Solutions Architect ExpertMicrosoft 365 Certified: Enterprise Administrator ExpertSecurity+
Industry Keywords
Managed Service ProviderCompliance FrameworksSOC 2HIPAAHITRUSTHealthcareLife Sciences
Tech Stack
Tools & technologiesAzureCloudFirewallsPythonSwitching
About the role
Key responsibilities & impact- Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security.
- Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability.
- Own root-cause analysis for recurring or high-impact incidents.
- Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint management.
- Partner with sales and leadership to scope new client engagements, contribute to proposals/SOWs, and estimate effort.
- Lead technical onboarding and migrations for new clients into the managed environment.
- Establish and maintain architecture standards and reference designs the team can build against consistently.
- Architect and administer Microsoft 365 and Azure environments: identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure.
- Implement and maintain security controls across the Microsoft stack: MFA/conditional access, endpoint protection, DLP, and identity governance.
- Support alignment of client environments to compliance frameworks (SOC 2, HIPAA, HITRUST) in partnership with the security team.
- Build automation using PowerShell (and other scripting languages) to streamline provisioning, monitoring, and remediation across client environments.
- Design and build AI-assisted tooling and agents — using platforms like Claude — to automate documentation, ticket triage, reporting, and other repeatable workflows.
- Continuously look for opportunities to reduce manual ticket volume through automation and self-service.
- Support broader infrastructure needs: server administration (Windows Server, Active Directory), virtualization, backup/disaster recovery, and core networking (firewalls, switching, VPN).
- Participate in on-call/escalation rotation for critical incidents as needed.
Requirements
What you’ll need- Must come from a scaled MSP, with experience supporting multiple clients/environments at once — not a single-organization IT background.
- Deep, hands-on expertise in Microsoft Azure and Microsoft 365/O365 administration and architecture.
- Strong security background: identity and access management, endpoint security, conditional access, and general security best practices.
- Strong scripting ability, particularly PowerShell.
- Experience with — or strong interest in — building automation and AI agents using tools like Claude.
- Proven experience serving as an escalation point for a service desk or support team.
- Experience designing technical solutions for clients, including scoping and documentation.
- Strong communication skills — able to work directly with clients on technical solutions, not just internally.
- Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience.
- Experience serving healthcare or life sciences clients.
- Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, Security+, or similar).
- Experience with additional scripting/automation languages (e.g., Python).
- Experience with RMM/PSA platforms common in MSP environments (e.g., ConnectWise, NinjaOne).
Benefits
Comp & perks- Health insurance
- Engagement in professional development opportunities