Vamos Espanol GmbH

Customer Support

• You are the first point of contact for all questions from prospective and existing customers. You respond to routine inquiries via email, social media and chat.
• You inspire potential customers about the benefits of our language-learning programs — via email and in the chat during our webinars.
• You provide existing customers with technical assistance using our digital products so they can reliably access their purchases.
• You analyze and optimize our customer support processes by proactively identifying and eliminating process weaknesses.
• You forward valuable customer feedback to product management and actively contribute to the continuous improvement of our digital products.
• You are responsible for the entire dunning and collections process, independently handle overdue customer cases and manage communication with our collections provider and the affected customers.