Vamos Espanol GmbH

Customer Support

Vamos Espanol GmbH

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Salary

💰 €40,000 per year

Job Level

Mid-LevelSenior

About the role

  • You are the first point of contact for all questions from prospective and existing customers. You respond to routine inquiries via email, social media and chat.
  • You inspire potential customers about the benefits of our language-learning programs — via email and in the chat during our webinars.
  • You provide existing customers with technical assistance using our digital products so they can reliably access their purchases.
  • You analyze and optimize our customer support processes by proactively identifying and eliminating process weaknesses.
  • You forward valuable customer feedback to product management and actively contribute to the continuous improvement of our digital products.
  • You are responsible for the entire dunning and collections process, independently handle overdue customer cases and manage communication with our collections provider and the affected customers.

Requirements

  • Some prior professional experience in customer service, Customer Success or a related field.
  • Customer contact is your personal strength and passion. You are empathetic, possess strong communication skills and enjoy selling.
  • Structured, independent working style and solution-oriented thinking. You are communicative and proactively take on your important interface role within the team.
  • Strong written skills, enjoyment of copywriting and confidence in spelling and grammar. Good German and English skills; basic Spanish is a plus.
  • Tech-savvy: you enjoy learning different tools and approach new technical solutions and challenges openly.
  • Openness to an agile environment, eagerness to learn and willingness to think proactively. You should have the commitment, curiosity and intrinsic motivation to dive deep into relevant topics such as digital processes or marketing.
Benefits
  • Attractive compensation package: In addition to a starting salary from €40,000, we offer opportunities for a performance-based pay component.
  • Motivated team: Work with a highly motivated team that shares a big vision and celebrates successes.
  • Opportunity to develop your own ideas: From day one you’ll be given responsibility and the chance to contribute your ideas.
  • Flexible working hours & location: Organize your working hours independently and choose your workplace freely within Germany.
  • Career progression: We support your personal and professional development as our company grows.
  • Team events: Enjoy regular team events and workations, including our Christmas party and international workations.
  • Company fitness (Hansefit): You receive a subsidized Hansefit corporate membership for access to local fitness, wellness and swimming facilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceCustomer Successtechnical assistancecopywritingdigital processesmarketing
Soft skills
communication skillsempathysolution-oriented thinkingstructured working styleproactivecuriosityintrinsic motivation