Valutico

Customer Success Manager – French Speaking

Valutico

full-time

Posted on:

Location Type: Remote

Location: Austria

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Salary

💰 £35,000 - £45,000 per year

About the role

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Collaborate, problem solve, and strategise upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement
  • Work with the sales and marketing team to collect customer references and develop case studies
  • Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom.
  • Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development

Requirements

  • 3+ years of experience in Finance / Business Valuation, Customer Success or Account Management
  • The ability to work remotely and autonomously
  • Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other
  • A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Fluent / Native English & French
Benefits
  • A strong, experienced team you can learn from – with ongoing support, honest feedback, and a real team spirit.
  • Access to the latest technologies and tools – we work data-driven and efficiently.
  • Clear targets that we consistently hit – in an environment that recognises and rewards performance.
  • An international, remote-friendly work environment with colleagues from around the globe.
  • Fair and transparent compensation – including a competitive base salary and an above-average commission/bonus structure.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementBusiness ValuationAnalytical skillsProject ManagementStrategic PlanningCustomer Health MetricsC-SatNPSIntercom
Soft Skills
CommunicationOrganizational skillsProblem solvingCollaborationMotivationCustomer-focused mindsetAdaptabilityTeam playerSelf-starterMultitasking