Valuedesk

Customer Success Manager

• You act as the primary point of contact for (international or national) customers, advising and supporting their strategic development — your goal is to ensure the customer achieves their objectives and remains successful long-term
• You support decision-makers at existing and new customers (program management, department heads, executive leadership) to ensure our solution delivers maximum impact
• You identify opportunities and potential performance challenges early and develop tailored actions — through regular performance and project steering meetings you help customers reach their goals efficiently
• You deliver targeted training and guide customers through implementation to ensure they realize the full potential of our solution
• You create audience-specific and topic-driven dashboards and analyses for the company’s performance management
• You present new product features and plan their rollout together with the customer — always with the aim of increasing the value of our solution for the customer
• You identify opportunities to deepen the customer relationship and optimize licensing

Senior Customer Success Manager

Sales Development Rep

• You identify prospective new customers and relevant contacts, laying the foundation for our sales success
• With creativity and empathy, you build valuable relationships via phone, email and social media, always exploring new outreach approaches
• You generate enthusiasm for our vision and schedule meetings with executives and decision-makers at top companies across the DACH region
• You qualify leads from various marketing channels and identify promising sales opportunities
• You quickly recognize leads' needs and find tailored solutions
• You arrange demo appointments and calls between potential customers and our Account Executives
• You work closely with the entire sales team and report regularly on progress
• You manage your workflow effectively using tools like HubSpot and LinkedIn Sales Navigator

Senior Customer Success Manager

Sales Development Representative