Valtech

Director of Experience Strategy – Healthcare

Valtech

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$110,000 - CA$160,000 per year

Job Level

Lead

About the role

  • You will identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews. You may conduct user interviews alongside our user research team
  • Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
  • Responsible for developing KPI Frameworks, measurement and optimization plans
  • Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
  • Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits.
  • Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy.
  • Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services.
  • Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts.
  • Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms.

Requirements

  • 10+ years of experience working with in healthcare and authorized to work in the U.S.
  • Highly strategic thinker
  • Experience designing and developing experience workshops for senior level clients
  • Experience leading stakeholder interviews with senior level clients
  • Experience with US Healthcare
  • Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space.
  • Experience managing and mentoring junior strategists and sometimes, UX designers
  • Comfortable estimating and scoping client projects
  • Strong core domain knowledge in all aspects of the healthcare industry
  • Experience working on digital transformation projects for complex hospital systems
  • Familiarity with digital operation challenges specific to healthcare systems
  • Deep understanding of Healthcare personalization strategies and tactics alongside S. Privacy considerations for HIPAA-Compliance
  • Up to date on current MDM/Provider search features, strategies and platforms (Kyruus, Epic, Doximity, etc)
Benefits
  • A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
  • Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
  • A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
  • A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
  • Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
  • Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
  • We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI Frameworksmeasurement plansoptimization planscustomer journey mappingUX recommendationsdigital transformationexperience designstakeholder interviewsexperience workshopsmentoring
Soft Skills
strategic thinkingleadershipvisionaryinspirationcommunicationcollaborationproject estimationclient managementproblem-solvingmentoring