Valon

Insurance

• Manage the Property Insurance team and supervise day-to-day operations to ensure timely and accurate completion of tasks related to escrow, insurance lines, procurement, refunds, and delinquent payments
• Track homeowners insurance to ensure active policies on all accounts and timely payment of renewal policies
• Distribute and assign work based on workload and resources
• Provide ongoing training, conduct performance reviews, coaching, and develop team members
• Build out the property insurance team and operationalize new processes by creating training materials, SOPs, documenting best practices, and driving adoption
• Serve as internal subject matter expert for property insurance-related processes (Hazard, Wind, Flood)
• Perform quality checks and establish quality control protocols
• Liaise with third-party vendors and ensure escalations are handled timely and accurately
• Review, respond, and take corrective action for audits and reviews
• Drive process efficiencies and identify automation opportunities
• Lead other escrow responsibilities and projects as assigned by management.

Property Insurance Supervisor

Analyst

• Maintain, review, follow up, and ensure timely and accurate completion of all regularly scheduled steps, including outstanding/late steps, within the foreclosure tracking template on a daily basis.
• Obtain approval for and properly manage any outstanding or upcoming events/tasks, including, but not limited to, completing steps within deadlines and ensuring the accuracy of dates entered.
• Communicate with assigned attorneys/trustees via vendor tracking software regarding delays and/or pending inquiries.
• Utilize all applicable tools available to effectively manage pipeline, system of record, and vendor tracking software.
• Ensure all attorney fees/costs and foreclosure costs are within Investor, Fannie Mae, Freddie Mac, FHA, VA, or USDA allowable fees schedules.
• Properly maintain the system of record and/or vendor tracking software to ensure proper notification/reporting to investors, clients, borrowers, state, and/or federal/government agencies during foreclosure.
• Review future and upcoming sales, no less than five days prior to scheduling of sale, to ensure all requirements are met.
• Dispose and complete foreclosure sales and follow up on sale proceeds within respective judicial or non-judicial proceedings.
• Process all instructions for posting of funds within SLAs, ensuring timely and accurate instruction if/when funds or proceeds are received.

Default Analyst, Foreclosure

Security Analyst

• Assist in implementing and maintaining compliance with frameworks (SOC 2, NIST CSF, CIS) and regulatory requirements (NYDFS, GLBA, Safeguards, CCPA and related)
• Support internal and external security audits and exams, including evidence gathering and remediation tracking
• Review, manage, and monitor security policies for compliance
• Manage and coordinate remediation for vulnerability, security, and compliance issues across stakeholders
• Conduct security risk assessments and monitoring
• Support on-call and operational security activities including monitoring security alerts, investigating incidents, vendor security reviews, security awareness and training, and other tasks
• Manage and track security metrics, KPIs and reporting
• Manage security policies, standards, and procedures
• Maintain customer facing security documentation and informational assets

Information Security Analyst

Product Manager

• Create our consumer strategy, the roadmap, partnerships, and how to shape, phase, and distribute via our Mortgage Servicing SaaS product
• Grow our core consumer business: lending, execution and strategy of a large and growing business that is core to mortgage servicing, continue building the best-in-class team and business through software plus insight, experimentation, and iteration to our products, marketing, sales, and operations
• Lead and grow a high-performing team of product managers, setting clear priorities, fostering a culture of innovation, and ensuring exceptional execution
• Collaborate cross-functionally with Engineering, Design, BizOps, and operations to ship impactful products at scale
• Develop deep empathy for our users, conducting research and using data to continuously improve product usability, engagement, and satisfaction as well as invest in building new 0 to 1 products

Director, Product Management, Consumer

• Own the entirety of our non-performing servicing product, define and lead the product execution of our non-performing servicing platform, transforming an inefficient operations-led industry into an efficient software platform
• Lead and grow a high-performing team of product managers, setting clear priorities, fostering a culture of innovation, and ensuring exceptional execution
• Collaborate cross-functionally with Engineering, Design, and BizOps to ship impactful products at scale
• Represent the voice of the homeowner in executive forums and strategic planning sessions
• As a senior leader, oversee a team of product managers and collaborate closely with Engineering, Design, Servicing Operations, and Compliance to ensure Valon delivers excellent products quickly

Property Insurance Supervisor

Default Analyst, Foreclosure

Information Security Analyst

Director, Product Management, Consumer

Director, Product Management (Default)