Valon

Senior Manager, Insurance Operations – Property & Mortgage Insurance

Valon

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $106,250 - $143,750 per year

Job Level

Senior

About the role

  • Provide senior-level oversight for hazard insurance, flood insurance, force-placed insurance, loss drafts, and PMI/MIP servicing activities across the portfolio.
  • Ensure end-to-end execution integrity from onboarding through payoff, including policy tracking, premium disbursements, coverage validation, claims, refunds, and reconciliations.
  • Establish and maintain clear ownership, SLAs, and escalation paths across all insurance workstreams.
  • Ensure compliance with investor, insurer, and regulatory requirements (FNMA, FHLMC, GNMA, FHA, VA, USDA, state and federal regulations).
  • Own audit readiness, investor exam responses, remediation plans, and ongoing control validation.
  • Proactively identify and mitigate insurance-related risk exposure, including uninsured/underinsured properties, incorrect flood zones, force-placed errors, MI lapses, and loss draft leakage.
  • Own performance management for insurance vendors, including flood determination, force-placed insurance providers, loss draft administrators, MI providers, and related third parties.
  • Define and enforce vendor SLAs, KPIs, scorecards, and escalation protocols.
  • Lead vendor governance forums, issue remediation, and cost optimization efforts.
  • Lead and develop managers and supervisors across insurance operations functions.
  • Set clear expectations around ownership, accountability, and “trust but verify” execution.
  • Drive consistent performance management, capacity planning, and talent development aligned to growth objectives.
  • Standardize and document SOPs, controls, and operating procedures across all insurance functions.
  • Partner with Product, Engineering, Analytics, and Compliance to automate workflows, improve data integrity, and reduce manual touchpoints.
  • Use metrics and dashboards to monitor performance, surface risk, and drive informed decision-making.
  • Minimize borrower harm, avoidable fees, and insurance-related complaints through proactive oversight and issue resolution.
  • Drive cost-to-service discipline, including force-placed premium controls, loss draft leakage reduction, and vendor cost management.
  • Partner cross-functionally to resolve complex borrower escalations and investor-sensitive issues.

Requirements

  • Bachelor’s degree preferred.
  • 6+ years of experience in mortgage servicing, with deep expertise in property insurance and escrow operations.
  • Proven leadership experience managing multi-team, multi-vendor operational environments.
  • Strong working knowledge of hazard, flood, force-placed insurance, loss drafts, and PMI/MIP requirements.
  • Demonstrated success owning audit responses, investor findings, and operational remediation.
  • Highly analytical, metrics-driven, and comfortable operating in a fast-growth, high-accountability environment.
  • Demonstrated experience scaling operations in a high-growth or transformation environment.
Benefits
  • Compensation: competitive salary, and 401k plan
  • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
  • Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
  • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
  • Generous time off: flexible paid time off, sick days, and 11 company holidays
  • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hazard insuranceflood insuranceforce-placed insuranceloss draftsPMIMIPaudit responsesoperational remediationmetrics-drivendata integrity
Soft Skills
leadershipperformance managementcapacity planningtalent developmentissue resolutioncross-functional collaborationaccountabilityanalytical thinkingproactive oversightcost optimization