Act as the primary interface between customers and R&D, understanding how users interact with ValonOS in production.
Translate real-world user behavior and feedback into structured insights that inform product requirements and roadmap planning.
Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers.
Investigate and resolve customer-reported issues in partnership with Engineering and FDA.
Validate product functionality across product areas using data, SQL queries, logs, and internal tooling.
Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately.
Play a key role in the release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout.
Communicate release changes to customers and support training on new features for smooth adoption.
Partner with Product to refine release notes, customer-facing documentation, and help-center content.

Requirements

2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior.
Clear communicator who can translate between technical teams and end users with ease.
High sense of ownership, reliability, and urgency in driving issues to full resolution.
Comfort partnering closely with product managers and engineers, and contributing to product thinking.
Nice to Have: Experience supporting or implementing enterprise SaaS products, Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare), Familiarity with incident management, workflow tools, or customer support platforms.

Benefits

Competitive salary of $90,000-$150,000 plus a meaningful stake in the company via equity, and 401k plan.
Comprehensive medical, dental, & vision benefits
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Company wide orientation and other learning & development opportunities including regular review cycles featuring 360 degree feedback
Quarterly budgets for team and company outings
Flexible paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SQLdata analysisissue resolutionproduct functionality validationusability testingproduct requirements gatheringroadmap planningcustomer feedback analysisalpha testingincident management

Soft skills

analytical skillsclear communicationtechnical curiosityownershipreliabilityurgencycollaborationproblem-solvingcustomer success orientationadaptability