Salary
💰 $65,000 - $85,000 per year
Tech Stack
CloudCyber SecurityDNSFirewallsServiceNowSplunkTCP/IPTypeScriptVMware
About the role
- Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools
- Identify, assess, and respond to real-time network and system issues; escalate as needed
- Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues
- Document and execute incidents, changes, and resolutions in ticketing systems (e.g., ServiceNow, Remedy)
- Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators
- Execute standard operating procedures and contribute to operational documentation
- Support compliance with federal IT security policies and incident response protocols
- Participate in scheduled maintenance windows and emergency outages
- Maintain situational awareness of IT infrastructure health and provide regular status reports
- Support internal projects, ITIL activities (problem management, incident management, service request fulfillment), configuration/change management, and SLA management
Requirements
- BS degree and 4+ years of prior relevant experience or Master's degree with 2+ years of prior relevant experience
- Specific experience, education and training may be considered in lieu of degree
- Must possess an active DoD TS/SCI clearance
- U.S. citizenship required
- Must possess an active Security+ or equivalent
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar)
- Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols
- Experience with Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues
- Experience with ticketing systems (e.g., ServiceNow, Remedy)
- Oral and written communication skills for change procedures and management updates
- Ability to work in a high-availability, fast-paced 24/7/365 operations environment, including shift work, nights, weekends, and holidays
- Strong problem-solving skills
- Familiarity with OSI layers, Security, Storage, VMware (preferred)
- Experience with Microsoft Office Suite, Visio, Remedy/ServiceNow, Wikis, MS Project (preferred)
- Certifications preferred: Cloud, Cisco CCNA, Microsoft