Delivering technical projects, administering and configuring the Atlassian suite and formulating recommendations and technical solutions to address client needs and technical challenges.
Involved in complex projects supporting other technical consultants with their knowledge.
Bridge the gap between business solution needs and technical execution, working closely with our Solutions Consulting team.
Lead and guide team of consultants in implementing technological solutions.
Define and document technical architecture, approach, and presentation.
Main point of contact in designing and implementing technological solutions.
Technical Work Decomposition to identify and create tasks.
Ability to think out of the box to meet client needs.
Design and configure the system.
Build integrations/customization's to specifications.
Resolve technical issues and ensure system performance.
Responsible for technical delivery on projects.
Analyze and implement customer's technical needs and requirements.
Write technical & functional specifications and requirements.
Responsible for installation and configuration of Jira and Confluence server from scratch on a Linux platform.
Create a cloud environment and implementation per client's specifications.
Conduct Server/Data Center to Cloud Migrations.
Implement basic to complex Workflows.

Requirements

Proven experience (3–6 years) in ITSM, Agile, or digital transformation consulting.
Strong proven experience (3–6 years) knowledge of Atlassian tools (Jira Software, Jira Service Management, Confluence, BitBucket; Jira Align a plus).
Ability to connect technology features with business outcomes.
Excellent communication and facilitation skills, especially with mixed technical and non-technical audiences.
Experience producing solution documentation, architecture diagrams, and delivery roadmaps.
Familiarity with integrations, automation, and reporting ecosystems around Atlassian tools.
Experience in migrations of Atlassian applications
Nice to Have
Experience implementing solutions with varying technological apps such as Salesforce and/or ServiceNow
Experience in pre-sales or solution engineering in a software or services organization.
Strong Knowledge of ITIL, SAFe, or Lean-Agile frameworks.
Certifications such as Atlassian Accreditations, ACP, ITIL, or SAFe are a plus.

Benefits

Competitive compensation with an annual performance-based bonus
Comprehensive Health Insurance
401(k) with Company Match
Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays
A flexible remote work policy
A multicultural and international team environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical project deliverytechnical architecturesystem designsystem configurationcloud environment implementationserver migrationworkflow implementationtechnical documentationintegration customizationtechnical issue resolution

Soft Skills

communication skillsfacilitation skillsproblem-solvingteam leadershipclient needs assessmentcollaborationanalytical thinkingadaptabilitycreativityconsultative approach

Certifications

Atlassian AccreditationsACPITILSAFe