Director of Operations
Valet Living
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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Salary
💰 $85,000 - $105,000 per year
Job Level
About the role
- Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance.
- Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
- Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
- Oversee resource planning to ensure the company is equipped to meet evolving operational challenges.
- Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives.
- Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction.
- Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members.
- Collaborate with Sales and Field Operations teams to drive growth within the region.
- Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
- Ensure safety standards are met and all operational practices are compliant with company policies and regulations.
Requirements
- Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.
- Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.
- Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.
- Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.
- Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.
- Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
- Strong background in using business analytics to inform decision-making and drive operational improvements.
- Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.
- Bachelor’s degree preferred.
- Valid Driver’s License: Required, along with the ability to travel regularly within your assigned market.
Benefits
- Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
- Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
- Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
- Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
- Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementcost accountabilityoperational strategieskey performance indicators (KPIs)continuous improvementproject managementbusiness analyticsbudget managementfinancial performance optimizationresource planning
Soft Skills
leadershipteam managementcommunicationproblem-solvingtime managementstakeholder engagementmentoringclient relationship managementaccountabilityemployee development
Certifications
Bachelor's degreeValid Driver's License