Valentino

Client & Operations Advisor

Valentino

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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About the role

  • Deliver the Valentino Couture Service across all phases of the client journey.
  • Build and maintain strong client relationships through proactive engagement and clienteling.
  • Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
  • Participate in OTO appointments and private client experiences.
  • Handle all sales and after-sales activities including returns, repairs, and complaints.
  • Escalate client issues to Store Management as needed.
  • Execute cycle counts and annual inventory audits on schedule with set by Corp office.
  • Maintain a clean, organized, and secure stockroom.
  • Ensure accurate pricing, tagging, and ticketing of merchandise.
  • Monitor and replenish floor stock to maximize sales.
  • Partner with Store Manager to optimize stockroom layout and product rotation.
  • Train team members on inventory guidelines and procedures.
  • Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
  • Prepare and manage shipments to clients, other stores, and warehouses.
  • Assist with receiving, shipping, and stock transfers.
  • Support front-of-house presentation and maintenance during peak hours.
  • Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination.
  • Execute in-house repairs and monogram requests where applicable.
  • Partner with corporate after-sales department and third-party vendors.
  • Ensure high-level service and timely resolution of client issues.
  • Support visual standards and display maintenance in collaboration with In-Store Visual team.

Requirements

  • Minimum 3 years of experience in luxury retail, with a background in both client service and operations.
  • Proven track record in sales and customer relationship management.
  • Strong organizational, time management, and follow-up skills.
  • Experience with retail systems including POS and SAP.
  • Excellent communication skills, verbal and written.
  • Team-oriented with a proactive and adaptable mindset.
  • Experience in escalated customer service situations in retail.
  • Prior Sales, After Sales and Stock Associate experience in luxury retail.
  • Strong customer service, communication, and presentation skills.
  • Experience in retail systems and operations.
  • Ability to work flexible retail schedule.
Benefits
  • Competitive salary
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesclient relationship managementinventory managementafter-sales servicecycle countsmerchandise pricingstock replenishmentvisual presentationclient communicationmonogram requests
Soft Skills
organizational skillstime managementfollow-up skillscommunication skillsteam-orientedproactive mindsetadaptabilitycustomer servicepresentation skillsproblem resolution