Valentino

Operations

• Deliver the Valentino Couture Service across all phases of the client journey.
• Build and maintain strong client relationships through proactive engagement and clienteling.
• Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
• Participate in OTO appointments and private client experiences.
• Handle all sales and after-sales activities including returns, repairs, and complaints.
• Escalate client issues to Store Management as needed.
• Execute cycle counts and annual inventory audits on schedule with set by Corp office.
• Maintain a clean, organized, and secure stockroom.
• Ensure accurate pricing, tagging, and ticketing of merchandise.
• Monitor and replenish floor stock to maximize sales.
• Partner with Store Manager to optimize stockroom layout and product rotation.
• Train team members on inventory guidelines and procedures.
• Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
• Prepare and manage shipments to clients, other stores, and warehouses.
• Assist with receiving, shipping, and stock transfers.
• Support front-of-house presentation and maintenance during peak hours.
• Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination.
• Execute in-house repairs and monogram requests where applicable.
• Partner with corporate after-sales department and third-party vendors.
• Ensure high-level service and timely resolution of client issues.
• Support visual standards and display maintenance in collaboration with In-Store Visual team.

Client & Operations Advisor

Human Resources

• Recruitment - drafting job postings and publishing them on various job boards.
• CV screening, telephone pre-selection, scheduling interviews, conducting interviews, and sending rejection responses.
• Administrative management of employee files (creation of paper and digital files; ensuring collection of mandatory documents).
• Drafting employment contracts, internship agreements, contract amendments, and various attestations.
• Welcoming new employees.
• Monitoring probationary periods.

HR Assistant, Intern

• Execute bi-weekly companywide payroll and administer all company benefits
• Support Talent Acquisition for the Northeast region and all Corporate roles
• Ensure all employees are paid accurately and are enrolled in appropriate benefits programs

Human Resources Manager

Payroll

• Provide operational support to the Payroll Team for the Europe region
• Support time and attendance control activities, ensuring accurate and compliant timekeeping records
• Assist in the preparation, review, and submission of monthly payroll reports
• Assist with payroll data entry and maintain up to date employee information
• Prepare payroll summaries and reports for management review
• Manage all HR documentation, including employment contracts and related records
• Update internal HR and Payroll databases

HR Payroll Intern

• Manage end‑to‑end payroll for assigned European countries in accordance with local laws, tax regulations, and company policies.
• Collaborate with in‑country payroll providers to ensure timely and correct payroll execution.
• Review payroll results, identifying and explaining variances for final sign off
• Maintain compliance with statutory requirements, including income taxes, social contributions, benefits, and reporting obligations.
• Ensure payroll master data accuracy in SuccessFactors

HR Administration and Payroll Specialist – Fixed Term

Accounts Payable

• Provides financial, administrative and clerical support by ensuring payments are completed and expenses are controlled
• Secure and maintain W-9 forms and prepare annual 1099-MISC return
• Create new vendor following Company policy and local tax requirement
• Verify vendor bank information & payment instructions/terms
• Partner with General Accounting team in the month-end close process
• Review aged Accounts Payable by vendor on weekly basis
• Review, code, post vendor invoices after verifying G/L account, cost center, vendor information, and approval status
• Setup payment for invoices
• Process checks, online credit card payments, ACH and wire transfer payments
• Reconcile vendor accounts with system regularly
• Resolve vendor discrepancies in a timely manner
• Participate in writing Standard Operating Procedures
• Maintain complete records of invoices/vendor information digitally
• Assist with financial system upgrade

Accounts Payable Coordinator

Director

• Guidare la performance della boutique, assicurando il raggiungimento degli obiettivi commerciali e la massima qualità operativa
• Garantire un’esperienza cliente eccellente, promuovendo il Valentino Client Journey e rafforzando la relazione con clientela locale e internazionale
• Acting as Brand Ambassador, rappresentando i valori della Maison e rafforzando la presenza del brand nel territorio
• Sviluppare, motivare e far crescere il team, garantendo coaching, feedback strutturati e un ambiente di lavoro collaborativo e inclusivo
• Analizzare KPI e attivare piani d’azione mirati al miglioramento delle performance
• Collaborare con i team corporate (Merchandising, Visual, HR, Retail) per un’esecuzione coerente delle strategie aziendali
• Supervisione delle operations, inclusi processi amministrativi, gestione stock, visual merchandising e compliance alle procedure corporate.

Store Director

Manager

• Lead and coordinate the sales team to ensure excellence in client experience
• Achieving commercial targets and fostering a performance-driven culture
• Train the team on product knowledge and clienteling strategies

Team Manager

• Drive and maximize sales performance to achieve overall sales target objectives
• Collaborate cross-functionally to ensure the seamless execution of business plans
• Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect
• Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey are always followed.
• Ensure proper and timely communication of company contents through morning briefings, products, and CRM training.

Store Manager, Concession

• Ensure the achievement of sales targets and profit, with a specific focus on specific countries
• Develop trade policies in order to increase business opportunities
• Plan and manage the budget and sales forecast
• Assist to the sales campaign (presenting the collection, order review / order entry)
• Arrange customer schedule for the Sales campaign in link with showroom
• Deal with Customer complaints
• Manage relationship with potential commercial distributors / partners
• Manage the relationship with key accounts (Dept. Stores and Key Clients) and the support / promotional activities in the stores
• Manage relationships with different departments inside the company (Customer Service, Finance, After Sales, Legal, Partner Marketing, Store Planning)
• Analyze market trends, evaluate competitive products and make appropriate suggestions
• Provide clients support during buying session, order checks and data entry
• Provide feedback and advice to customer service, operations, accounting in the spirit of continuous improvement toward customer satisfaction and achieving the company invoice goals
• Weekly sales analysis, definition of sales targets, support during the buying session KPIs monitoring and support partners with swaps/reorders during the season

Europe Wholesale Area Manager – Fixed Term

Account Executive

• Manage specialty wholesale customer relationships and support major and department store accounts
• Prepare for market by scheduling appointments, presenting collection, processing orders, and swaps
• Run weekly selling reports and report to Executive team and Corporate HQ in Italy
• Monitor trends and analyze sales and collaborate with Sr Sales Manager to design sales target strategies
• Manage account inventory and orders as well as track sales to determine new opportunities for re-orders
• Conduct Product Knowledge clinics domestically with Independents and Major accounts each season

Junior Account Executive, RTW

Customer Support

• Manage the Customer Data and orders within the ERP system for the Wholesale division
• Run shipping reports and track delivery flow weekly
• Ensure all order data is accurate for smooth billing and shipping purposes
• Keep Customer Master Data updated and aligned with WHL Routing Guides
• Manage sales orders propagation to production, in coordination with US Sales team for every sales campaign (8 times per year)
• Manage EDI process for wholesale sales orders: creation and sending of UPCs and review transmitted orders to ensure accuracy
• Create and track all Return Authorizations for Wholesale accounts
• Action monthly End-of-Season Return Authorization close out activities
• Manage rejected RA items in coordination with warehouse and sales team
• Liaise with HQ CS to ensure cancelations and any sales order adjustments required are actioned and with accuracy
• Engage directly with wholesale customers on key customer service action items: shipment issues, damages, EDI
• Control the activities of the warehouses, to give them (if necessary) the correct priorities
• Internal transfers between different warehouse locations
• Release of the RTL shipments to the warehouse and monitor the goods ships on time
• International shipments for the RTL channel

Logistics & Customer Service Coordinator

Executive Assistant

• Manages the CMO's calendar, organizing appointments and meetings efficiently.
• Coordinates detailed travel arrangements and itineraries.
• Processes travel and departmental expenses for the CMO using SAP/Concur in a timely and accurate manner.
• Assists the CMO in reviewing and approving travel requests and expenses for team members.
• Handles routine and special correspondence, with minimal direction, ensuring effective and clear communication internally and externally.
• Creates workflows for internal approvals, team meetings, updates, and team-building activities – to enhance efficiency, alignment and ensure progress.
• Maintains regular communication with other stakeholders involved in cross-functional projects and deadlines.
• Provides ad hoc and personal support while demonstrating a proactive mindset and commitment to continuous improvement.

Product Marketing

• Support the preparation of project kick-off documents, including but not limited to: collection buying, marketing briefs, kick-off presentations and ad-hoc documents
• Support the definition of the launch strategy and product priorities for global campaigns and projects
• Support regional special projects and campaign launches with focus on Greater China and Middle East markets
• Liaise with different functions in HQ and regions for the consolidation of the 360 launch plans
• Support the creation of essential documents and operational tasks related to pre-shoot preparation, sample arrangements and post-shoot asset delivery
• Assist in the preparation of marketing and business performance reports
• Support competitive analyses, market trends reports, and campaign benchmark

Product Marketing Intern

• Ensure a seamless client experience by providing operational support
• Maintain an organized and efficient stock room
• Inventory control for the store
• Guarantee all stockroom guidelines are followed
• Liaise with the Store Manager to optimize stockroom management
• Assist Store Manager and Team Manager in after sales activities and repairs
• Maintain order in the warehouse and lay out the products according to stockroom procedures criteria
• Register the goods into the IT system
• Ensure that all transport documents are completed
• Prepare the goods to be sent to clients, other stores or Company locations
• Manage end of season returns and product transfers
• Liaise with couriers to ensure the correct timing of deliveries
• Monitor the stock levels and support the activities of the sales staff
• Perform regular cycle counts and communicate findings to the Operations Manager
• Ensure safety of valuable products, materials and furnishings
• Investigate negative on hands with Store Management Team and Retail Operations Team
• Maintain loss prevention standards through awareness and adherence to store policies
• Participate in store maintenance
• Participate in windows set-up