VALD

Client Success Manager

VALD

full-time

Posted on:

Location Type: Office

Location: Los Angeles • California • United States

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About the role

  • Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
  • Build strong relationships with clients through online methods and occasionally face-to-face.
  • Identify client support needs and opportunities for growth.
  • Online client presentations using Microsoft Teams.
  • Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
  • Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Requirements

  • You must have used VALD Technology in your current or previous role.
  • Fluency in English, both written and verbal, is required to a high professional standard.
  • The ability to understand and share the client’s perspective and challenges.
  • Excellent grammar, spelling, and proofreading skills.
  • Demonstrated ability to build positive relationships quickly.
  • The ability to think outside of the box to find appropriate solutions.
  • Adaptable and willing to learn new skills and processes.
  • Become an expert on VALD systems.
Benefits
  • Regular travel opportunities to get the entire VALD team together for your ongoing development
  • The latest equipment and remote setup to perform at your best
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VALD Technology
Soft Skills
client relationship buildingadaptabilityproblem-solvingcommunicationactive listening