Valatam

Insurance Admin, Back-office Assistant

Valatam

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Notices Of Cancellation.
  • Reviewing & Updating Policies.
  • BOR/Loss Run Request Letters and certificates/Binders.
  • Acord Applications.
  • Motor Vehicle Reports and Auto ID Cards.
  • Carrier Downloads.
  • Billing Enquiries, endorsements, and quoting.
  • Perform data entry and internal reporting tasks.
  • Manage emails and communication with customers.
  • Other similar or related tasks.

Requirements

  • Fluent English (C1/C2) and Spanish.
  • 2 to 6 years of experience in remote Insurance work with US/Canadian clients.
  • Proficiency with Agency Management Systems such as AMS360 or similar.
  • Proficiency with Google Workspace and Microsoft Office.
  • Excellent attention to detail, communication, and problem-solving skills.
  • Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
  • Bachelor’s or Associate’s degree preferred.
Benefits
  • Competitive hourly rate in USD.
  • Guaranteed annual pay increments.
  • Discretionary client bonuses (80% of our clients award year-end bonuses).
  • 7 U.S. federal holidays + 4 paid PTO days.
  • Monthly medical insurance stipend (after meeting eligibility criteria).
  • Birthday / Anniversary bonuses + Gym / Wellness allowance.
  • Unlimited online fitness classes + company events & Christmas celebrations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryinternal reportingpolicy reviewbilling inquiriesquotingAcord applicationsMotor Vehicle Reportsinsurance documentationremote insurance workexperience with US/Canadian clients
Soft Skills
attention to detailcommunicationproblem-solving
Certifications
Bachelor’s degreeAssociate’s degree