Valamis

Project Manager

• Lead and manage the new customer onboarding experience and process
• Understand and document engagement requirements
• Meet with internal and external stakeholders to ensure goals and requirements of customer solutions and support needs are met
• Support new business initiatives
• Successfully manage the Totara configuration methodology along with documentation and testing
• Develop strong, trusted relationships with customers to drive NPS results
• Contribute ideas and approaches to growth strategies

Administration

• Own HubSpot setup, including managing users, permissions, custom objects, properties, and workflows
• Assist with integrations with platforms to maintain data integrity and cross-functional visibility
• Create/schedule emails, build simple workflows, help troubleshoot user issues, pull reports
• Design, build, and optimize automation, pipelines, and reporting dashboards to streamline workflows and improve operational efficiency
• Partner with departmental leaders to define CRM requirements, implement best practices, and ensure consistent adoption of HubSpot across business units
• Develop and enforce CRM governance, ensuring data quality, standardized processes, and platform scalability
• Play a key role in transitioning new brands and business units onto HubSpot, ensuring smooth onboarding and alignment with existing processes
• Stay up to date with HubSpot releases and CRM best practices, proactively identifying opportunities for platform improvement and new functionality

Junior HubSpot Administrator

Account Manager

• Account management of existing client contracts
• Maintain and strengthen client relationships and partnerships to maximise retention and revenue
• Manage the renewal of existing client contracts and ensure the issuing and prompt payment of invoices
• Forecast Revenue for upsell to enable business planning
• Oversee contract management for a set of agreed clients
• Develop and maintain Account plans and key client relationships to up-sell (and on sell) to existing clients
• Work with the Commercial management team to analyse existing client contracts and relationships
• Arrange and attend virtual (and in person) meetings with clients and prospects
• Contribute to marketing activities, including social media posts/schedule
• Maintain and expand social media and professional networks within client sectors and industries
• Assist with virtual and in-person client-related events
• Use the company’s CRM platform to administrate and manage Account data
• Assist with the development of marketing/product-based collateral
• Assist with pre-sales, tender and procurement processes and administration
• Coach and support new members of the Commercial team

Project Manager

Junior HubSpot Administrator

Client Relationship Manager