Service Offering Manager, Continuous Monitoring Systems
Vaisala
full-time
Posted on:
Location Type: Office
Location: Boston • Massachusetts • United States
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Salary
💰 $115,000 - $135,000 per year
About the role
- Proactively interact with customers, partners, sales and regional business development managers to understand and anticipate industry specific needs for industrial instrument life cycle services
- Monitor closely competitors and their offerings including other instrument companies as well as pure play resellers & service providers
- Conduct market studies to identify trends, opportunities, and gaps in current offering
- Lead cross-functional taskforces, driving pilot selling and go-to-market activities
- Tailor solutions for specific sales cases and provide sales support within own portfolio
- Champion customer-centric service design by leveraging feedback, usage data, and field insights to ensure services remain competitive and high-value
- Hold commercial responsibility for service offerings including revenue build and offering profitability, drive end-to-end development and launch of service solutions, translating customer demand and business objectives into profitable offerings
- Lead GTM strategy, craft compelling marketing messaging, and enable regional sales teams through effective rollout and training
- Partner with regional sales, service leaders and business lines to build powerful sales plays, value propositions, and digital sales tools for service offerings
- Align and collaborate with the Industrial Instruments Business Line to come up with customer segment- based service offerings
- Articulate compelling value-selling argumentation of service offerings including creation of corresponding material to support sales, marketing and customer interaction
- Monitor results, manage performance with regional sales leaders and business line leaders
- Set prices for service offerings and drive intelligent pricing management both from global perspectives as well as for industry/market/country specific needs
- Influence senior stakeholders on investment priorities, resourcing, and service commercialization pathways
- Prepare and own the solution development plan, coordinating with Business Units (BUs), Marketing, and regional service delivery teams
- Serve as a core member of the CMS BL Leadership Team (LT) and participate as the responsible Service Offering Manager in CMS R&D projects, e.g., prepare business cases and represent service in Business Reviews
- Oversee item maintenance for service offerings within scope
Requirements
- Strong track record and 7+ years’ proven experience in end-to-end service offering and portfolio management responsibilities in global competitive B2B environment
- Experience in SaaS, DaaS, managed service agreements and recurring revenue models are considered as strong assets
- Strong customer orientation with demonstrated ability to translate customer needs into business and service solutions
- Proficiency in developing business cases, conducting competitive analysis, and prioritizing service features based on customer and market needs
- Experience in at least one of the core industries such as HVAC, data center, semiconductor, or battery is a strong advantage
- Experience setting global pricing frameworks, adapting to regional differences, and applying value-based pricing to maximize profitability
- Strategic thinker with excellent project management and stakeholder coordination skills
- Analytical mindset with the ability to perform market studies and business case evaluations
- Effective communicator, able to manage complexity, work and lead effectively in a fast-paced, cross-functional team environment
- Able to drive alignment with executives and equip commercial teams to position premium service value
- Willingness and ability to travel internationally up to 30% of the time
- Master’s degree in engineering, Business, or a related field
- Fluent in English; additional languages are an advantage.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
service offering managementportfolio managementSaaSDaaSmanaged service agreementsrecurring revenue modelsbusiness case developmentcompetitive analysisglobal pricing frameworksvalue-based pricing
Soft Skills
customer orientationstrategic thinkingproject managementstakeholder coordinationanalytical mindseteffective communicationcomplexity managementleadershipalignment with executivesteam collaboration
Certifications
Master’s degree in engineeringMaster’s degree in Business