Vaisala

Service Quality and Metrology Manager

Vaisala

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • 🇺🇸 United States

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Salary

💰 $100,000 - $125,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage quality of ISO/IEC 17025 accredited calibration services for both lab and field operations.
  • Ensure compliance with the Quality Management System, ISO/IEC 17025, and ISO 9001.
  • Interface with Regulatory Agencies and Certification Bodies as required.
  • Lead and support internal and external audits, including corrective actions and closure of findings.
  • Develop, maintain, and improve SOPs, work instructions, and quality procedures covering lab and field activities.
  • Perform technical analysis of non‑conformances from lab and field service; lead root cause analysis and CAPA.
  • Develop and continuously improve calibration methods and procedures; establish best practices used in both lab and field environments.
  • Ensure compliance with uncertainty budgets and maintain calculations and related documentation.
  • Perform and analyze quality control checks.
  • Review calibration certificates for accuracy and compliance with internal, customer, and accreditation requirements.
  • Serve as a technical and metrology subject matter expert for lab and field service teams.
  • Ensure lab and field equipment are suitable, functional, and properly calibrated; recommend upgrades or replacements.
  • Develop and maintain training programs and competency requirements for lab technicians and field service engineers; maintain training records.
  • Support customer inquiries and escalations related to service quality, calibration results, and compliance.
  • Explore and oversee the implementation of new technologies and automation to improve calibration and service processes.
  • Collaborate with EHS to develop and support EHS processes and safe work practices for field activities and lab operations.
  • Collaborate closely with Operations, Engineering, Regulatory, Commercial, and Global/Regional Service teams.

Requirements

  • Bachelor’s degree in engineering, science, or related technical field, or equivalent combination of education and experience.
  • 3–5 years of related experience in calibration, metrology, quality engineering, or service quality.
  • Preferably 2 years in a Pharma/Med‑Device or similarly regulated environment.
  • Experience working within ISO/IEC 17025 and ISO 9001 quality systems.
  • Hands‑on experience with accredited calibration laboratory work, including calibration methods and uncertainty budget calculations.
  • Experience with non‑conformance management, root cause analysis, CAPA, and audits.
  • Understanding of pharmaceutical requirements such as FDA, cGMP, USP, and MHRA.
  • OSHA 10‑hour construction certification (required upon hire if not already held).
  • Strong analytical and problem‑solving skills, with a continuous improvement mindset.
  • Solid customer service orientation and ability to work directly with customers on quality topics.
  • Fluency in spoken and written English.
  • Excellent communication and technical writing skills.
  • Interpersonal skills; comfortable collaborating across teams and locations.
  • Valid US passport and ability to travel up to 20–25%, including some international travel.
Benefits
  • health, dental, and vision insurance
  • flexible spending accounts
  • company paid life
  • long and short term disability
  • 401(K) plan with company match
  • a variety of voluntary benefits programs
  • fitness reimbursement
  • Employee Assistance Programs
  • tuition reimbursement
  • holiday pay
  • generous paid time off plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
calibrationmetrologyquality engineeringnon-conformance managementroot cause analysisCAPAISO/IEC 17025ISO 9001uncertainty budget calculationsSOP development
Soft skills
analytical skillsproblem-solving skillscustomer service orientationcommunication skillstechnical writing skillsinterpersonal skillscollaborationcontinuous improvement mindset
Certifications
Bachelor’s degreeOSHA 10-hour construction certification