Customer Service Specialist
Vail Health
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $20 - $24 per hour
Job Level
About the role
- Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
- Verify patient account balances, take payments, enter payments into system.
- Communicate and collaborate with team members for account resolution.
- May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
- Handle 95% of calls presented to individual Customer Service Call Center queues.
- Fully document account activity in patient accounting system.
Requirements
- One year of health care experience preferred, either with a physician, a hospital, or in admissions.
Benefits
- Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Comprehensive Health Benefits:
- Medical
- Dental
- Vision
- Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient account verificationpayment processingbillingcash postingaccount documentation
Soft Skills
communicationcollaborationproblem-solving