Vail Health

Security Engineer

• Owns and leads the enterprise patch management and security health program across endpoints, servers, cloud platforms, network devices, and security technologies.
• Designs, implements, and continuously improves secure configuration standards, patch deployment processes, automation, and change workflows in collaboration with Infrastructure and Cloud teams.
• Defines, tracks, and reports enterprise patch compliance, configuration hygiene, and vulnerability exposure metrics to support risk‑based decision making.
• Provides advanced (Tier 2/Tier 3) security operations support, investigating and responding to complex security alerts including malware, endpoint compromise, lateral movement, and anomalous behavior.
• Correlates security telemetry across SIEM, EDR, email, cloud, and network platforms to identify, prioritize, and contain active and emerging threats.
• Develops and maintains security operations with runbooks, incident response playbooks, escalation procedures, and detection tuning to improve operational effectiveness and signal quality.
• Leads enterprise email security and social engineering defense, including monitoring and response for phishing, smishing, spoofing, and business email compromise (BEC).
• Optimizes email and messaging security controls, including DMARC, DKIM, SPF, and anti‑phishing technologies, and analyzes attack trends to strengthen preventive controls and awareness initiatives.
• Serves as a core incident responder, supporting containment, eradication, recovery, forensic evidence collection, log analysis, and root‑cause investigations for cybersecurity incidents.
• Drives post‑incident reviews and continuous improvement, including lessons learned, control enhancements, and participation in on‑call incident response rotations.
• Supports enterprise risk management, audit, and compliance initiatives by delivering defensible security metrics, dashboards, and executive‑level reporting.
• Oversees and evolves the Vulnerability Management Program, including tooling strategy, continuous scanning, risk‑based prioritization, remediation SLAs, reporting, and validation of remediation effectiveness with system owners.
• Collaborates cross-functionally and contributes to a security-first culture while supporting on-call rotations for 24/7 system needs.

Cyber Security Defense Engineer

Customer Support

• Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
• Verify patient account balances, take payments, enter payments into system.
• Communicate and collaborate with team members for account resolution.
• May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
• Handle 95% of calls presented to individual Customer Service Call Center queues.
• Fully document account activity in patient accounting system.

Customer Service Specialist

• Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
• Manages daily call traffic flow and makes adjustments to phone coverage based on call traffic patterns to ensure 95% of calls presented to individual Customer Service Representative and Customer Service Call Center queue are handled.
• Provides training and support to all Customer Service Specialist Representatives with oversight from PFS Management.
• Verify patient account balances, take payments and applies payments and adjustments to patient accounts in the various computer systems.
• Triage then communicate and collaborate with team members for account resolution.
• May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
• Monitors and provides data to Management regarding quality and productivity of Customer Service Specialist calls for quality and training purposes.

Cyber Security Defense Engineer

Customer Service Specialist

Lead Customer Service Specialist