Lead Customer Service Specialist
Vail Health
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $23 - $32 per hour
Job Level
About the role
- Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
- Manages daily call traffic flow and makes adjustments to phone coverage based on call traffic patterns to ensure 95% of calls presented to individual Customer Service Representative and Customer Service Call Center queue are handled.
- Provides training and support to all Customer Service Specialist Representatives with oversight from PFS Management.
- Verify patient account balances, take payments and applies payments and adjustments to patient accounts in the various computer systems.
- Triage then communicate and collaborate with team members for account resolution.
- May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
- Monitors and provides data to Management regarding quality and productivity of Customer Service Specialist calls for quality and training purposes.
Requirements
- Three years of customer service experience required.
- Healthcare experience with a physician, a hospital, or admissions preferred.
- Patient Financial Specialist by Healthcare Business Insights (HBI) preferred
- Certified Revenue Cycle Specialist by American Association of Healthcare Administrative Management (AAHAM) preferred
Benefits
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Medical
- Dental
- Vision
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Up to five weeks in your first year of employment and continues to grow each year.
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient account verificationpayment processingbillingcash postingdata monitoringcall traffic managementcustomer serviceaccount resolutionquality assurancetraining and support
Soft Skills
communicationcollaborationproblem-solvingorganizationalinterpersonal
Certifications
Patient Financial SpecialistCertified Revenue Cycle Specialist