VAI | Vertical Aviation International

Manager

• Execute membership strategies and recommend continuous improvements
• Lead processes for acquisition, onboarding, renewal, reinstatement, and retention
• Identify and convert new member opportunities aligned with growth goals
• Oversee day-to-day membership operations for accuracy and efficiency
• Ensure high-quality, timely support for current and prospective members across channels
• Establish and maintain service standards that drive responsiveness and satisfaction
• Address escalated member issues and ensure effective resolution and follow-up
• Support member-facing activities tied to key initiatives, including the annual conference
• Serve as the lead resource for membership data and AMS-related processes (Nimble preferred)
• Oversee data integrity efforts, including audits, data governance, and quality control
• Identify and implement automation and efficiency improvements
• Ensure the member portal delivers a seamless, effective user experience
• Partner on member communication strategies that support engagement, retention, and value realization
• Ensure accuracy and effectiveness of membership-related content across platforms
• Drive participation in programs, events, and member benefits
• Perform other related duties and special projects as assigned

Membership Manager