Membership Manager
VAI | Vertical Aviation International
full-time
Posted on:
Location Type: Hybrid
Location: Alexandria • Virginia • United States
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About the role
- Execute membership strategies and recommend continuous improvements
- Lead processes for acquisition, onboarding, renewal, reinstatement, and retention
- Identify and convert new member opportunities aligned with growth goals
- Oversee day-to-day membership operations for accuracy and efficiency
- Ensure high-quality, timely support for current and prospective members across channels
- Establish and maintain service standards that drive responsiveness and satisfaction
- Address escalated member issues and ensure effective resolution and follow-up
- Support member-facing activities tied to key initiatives, including the annual conference
- Serve as the lead resource for membership data and AMS-related processes (Nimble preferred)
- Oversee data integrity efforts, including audits, data governance, and quality control
- Identify and implement automation and efficiency improvements
- Ensure the member portal delivers a seamless, effective user experience
- Partner on member communication strategies that support engagement, retention, and value realization
- Ensure accuracy and effectiveness of membership-related content across platforms
- Drive participation in programs, events, and member benefits
- Perform other related duties and special projects as assigned
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years in membership, associations, or customer-focused roles
- Proven experience with membership growth, retention, and engagement strategies
- Proficiency with an AMS (Nimble preferred) and data/reporting
- Strong analytical, organizational, and project management skills
- Excellent communication and member service skills
- Demonstrated ability to improve processes and manage multiple priorities
- Ability to work cross-functionally and support events
Benefits
- medical, dental, and vision plans where we pay 100% of the employee premiums
- A retirement plan with a generous match
- tuition reimbursement
- ability to work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
membership growth strategiesretention strategiesengagement strategiesdata governancequality controlautomation improvementsproject management
Soft Skills
analytical skillsorganizational skillscommunication skillsmember service skillsproblem-solving skillscross-functional collaboration
Certifications
Bachelor’s degree