Membership Manager

VAI | Vertical Aviation International

Membership Manager at Vertical Aviation International overseeing membership growth, retention, and engagement. Driving membership strategy and improving member experience through operational excellence.

Posted 4/14/2026full-timeAlexandria • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute membership strategies and recommend continuous improvements
Lead processes for acquisition, onboarding, renewal, reinstatement, and retention
Identify and convert new member opportunities aligned with growth goals
Oversee day-to-day membership operations for accuracy and efficiency
Ensure high-quality, timely support for current and prospective members across channels
Establish and maintain service standards that drive responsiveness and satisfaction
Address escalated member issues and ensure effective resolution and follow-up
Support member-facing activities tied to key initiatives, including the annual conference
Serve as the lead resource for membership data and AMS-related processes (Nimble preferred)
Oversee data integrity efforts, including audits, data governance, and quality control
Identify and implement automation and efficiency improvements
Ensure the member portal delivers a seamless, effective user experience
Partner on member communication strategies that support engagement, retention, and value realization
Ensure accuracy and effectiveness of membership-related content across platforms
Drive participation in programs, events, and member benefits
Perform other related duties and special projects as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years in membership, associations, or customer-focused roles
Proven experience with membership growth, retention, and engagement strategies
Proficiency with an AMS (Nimble preferred) and data/reporting
Strong analytical, organizational, and project management skills
Excellent communication and member service skills
Demonstrated ability to improve processes and manage multiple priorities
Ability to work cross-functionally and support events

Benefits

Comp & perks

medical, dental, and vision plans where we pay 100% of the employee premiums
A retirement plan with a generous match
tuition reimbursement
ability to work remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

membership growth strategiesretention strategiesengagement strategiesdata governancequality controlautomation improvementsproject management

Soft Skills

analytical skillsorganizational skillscommunication skillsmember service skillsproblem-solving skillscross-functional collaboration

Certifications

Bachelor’s degree