Vacation With An Artist (VAWAA)

Operations

• Work closely with the founder and help scale the experience layer of VAWAA.
• Improve booking conversions and optimize the funnel from inquiry to repeat guest.
• Monitor key metrics representing bookings, guest & artist health.
• Partner with guest experience manager to own the end-to-end guest journey managing bookings, decisions, experience issues, follow-ups, CRM hygiene, templates, workflows, and the SOPs that help scale care without losing soul.
• Support artists with onboarding, gathering assets, offering guidance, co-designing, editing and support.
• Oversee confusion areas for guests and support needed by artists.
• Solve time-sensitive issues across time zones, cultures and contexts.
• Maintain responsive communication wherever guests and artists reach out.

Experience Operations Lead – Guests & Artists