Experience Operations Lead – Guests & Artists

. Work closely with the founder and help scale the experience layer of VAWAA.

Posted 5/14/2026contractRemote • New York • 🇺🇸 United StatesSenior💰 $60,000 - $85,000 per yearWebsite

Key responsibilities & impact

Work closely with the founder and help scale the experience layer of VAWAA.
Improve booking conversions and optimize the funnel from inquiry to repeat guest.
Monitor key metrics representing bookings, guest & artist health.
Partner with guest experience manager to own the end-to-end guest journey managing bookings, decisions, experience issues, follow-ups, CRM hygiene, templates, workflows, and the SOPs that help scale care without losing soul.
Support artists with onboarding, gathering assets, offering guidance, co-designing, editing and support.
Oversee confusion areas for guests and support needed by artists.
Solve time-sensitive issues across time zones, cultures and contexts.
Maintain responsive communication wherever guests and artists reach out.

What you’ll need

2-4 years of digital customer experience
Strong writing, editorial, visual, and experience-design skills
Minimum 2 years experience working full-time in remote, computer-based roles requiring responsiveness and self-direction
Fluency in tools like Streak, Customer.io, Helpscout, Zendesk, Front, Notion, Slack, Google Workspace, AI tools

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital customer experienceexperience designeditorial skillsvisual skills

Soft Skills

responsivenessself-directioncommunicationproblem-solving