Vacation Inc.

Operations

• Own and lead the operational function, including inventory strategy, supply planning, purchasing, logistics, warehousing (3PL), and fulfillment across Retail, DTC, and Amazon
• Develop and execute a scalable operations strategy, translating business objectives into infrastructure, processes, and capabilities that support growth and efficiency
• Drive end-to-end inventory planning and management, optimizing service levels and working capital through forecasting, production planning, and cross-functional alignment with Sales, Growth, and Finance
• Lead the S&OP process, ensuring rigorous monthly planning, alignment, and communication across key stakeholders
• Oversee the full logistics and fulfillment network, including inbound and outbound transportation (small parcel, LTL, FTL, international) and 3PL partnerships, ensuring best-in-class service, cost efficiency, and SLA performance
• Own vendor and partner management across manufacturers, freight providers, and 3PLs, including sourcing, negotiation, and ongoing performance optimization
• Build and scale operational processes, SOPs, and systems to support accuracy, efficiency, and long-term scalability, including leadership across ERP platforms (e.g., Cin7) and future system implementations
• Establish and lead operational performance management, including KPI definition, reporting, and analysis (e.g., Inbound Accuracy, and On-Time In-Full), driving data-informed decision-making and continuous improvement
• Oversee inventory accuracy and health, including Inventory on Hand, slow-moving and obsolete inventory, and revenue recovery through retail compliance and chargeback management
• Optimize the Order-to-Cash lifecycle in partnership with Finance & Accounting Team to improve service levels, cash flow, and customer experience
• Ensure operational readiness and successful onboarding of new retail partners, including EDI integration, testing, and shipping & compliance requirements
• Own and manage the operations budget, including logistics, fulfillment, and inventory-related costs, with accountability for cost efficiency and performance against targets
• Lead monthly, quarterly, reviews as the functional owner of supply chain and operational performance - including ownership of the Operations function within the company Annual Operating Plan
• Build, lead, and develop a high-performing operations team, establishing clear goals, accountability, and career development pathways

VP of Operations