VA Desk

Guest Support Specialist – Virtual Assistant

VA Desk

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 ₱50,000 per month

About the role

  • Respond to guest inquiries using templates and property information
  • Ensure guests receive access details before arrival
  • Assist guests with property access issues when needed
  • Provide recommendations using pre-written responses
  • Help train and improve our AI messaging system over time
  • Monitor cleaning schedules daily and weekly
  • Confirm cleaners arrive on time and complete tasks properly
  • Review photos to ensure property readiness
  • Manage inventory and reorder supplies when needed
  • Process guest resolution claims
  • Coordinate with maintenance and vendors
  • Monitor locks, cameras, and battery levels
  • Review property footage to ensure compliance with house rules
  • Process vendor payments
  • Prepare weekly expense reports
  • Prepare monthly owner reports
  • Handle ad-hoc data entry and administrative tasks

Requirements

  • Prior experience in Airbnb or short-term rental guest support
  • Excellent written and spoken English
  • Fast and accurate typing skills
  • Strong attention to detail
  • High sense of ownership and accountability
  • Proactive problem-solver (you don’t wait to be told what to do)
  • Reliable and consistent (shows up and delivers every day)
  • Low-drama, solutions-focused mindset
  • Ability to follow systems while also thinking critically
  • Familiarity with Google Drive, Docs, Sheets
  • Familiarity with property management systems (e.g., Guesty or similar)
  • Experience with messaging tools (WhatsApp, etc.)
  • Comfortable learning new tools quickly
  • CRM Management (GoHighLevel knowledge is a plus)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryproperty managementguest supportinventory managementexpense reportingproblem-solvingcompliance monitoringcleaning schedule managementvendor payment processingAI messaging system improvement
Soft Skills
attention to detailownershipaccountabilityproactive mindsetreliabilitysolutions-focusedcritical thinkingcommunicationteam collaborationadaptability