VP, Commercial Operations
Vālenz® Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Owns the end-to-end revenue operations strategy across new sales, renewals, expansion, and retention, ensuring consistent execution across the entire customer lifecycle
- Serves as a strategic advisor to executive leadership on revenue health, customer performance, operational readiness, and go-to-market strategy
- Establishes enterprise-wide operating rhythms, performance expectations, and accountability models across Sales and Client Success functions
- Partners with Client Success Operations, ensuring scalable structure around onboarding, renewals, customer health measurement, and expansion readiness
- Drives standardized renewal and retention processes, including forecasting, risk identification, and renewal execution
- Partners with Client Success leadership to define and track customer health metrics, satisfaction indicators, and retention drivers
- Ensures post-sale motions are operationalized to support net revenue retention and long-term account growth
- Leads Sales Operations strategy, including pipeline management, forecasting accuracy, deal governance, and quota attainment support
- Establishes standardized sales processes and performance metrics that improve predictability and pipeline quality
- Partners with Marketing to align lead generation, qualification, and sales enablement efforts to revenue outcomes
- Develops and maintains integrated forecasting models covering new business, renewals, and expansion revenue in partnership with Finance
- Tracks revenue performance against targets, including ramp, deal valuation, renewal risk, and variance analysis
- Defines and monitors KPIs that measure efficiency, productivity, customer retention, and revenue attainment across functions
- Leverages analytics to identify growth opportunities, mitigate churn risk, and inform executive decision-making
- Owns CRM and revenue technology strategy (Salesforce.com, Loopio, Outreach, CPQ tools), ensuring adoption, data integrity, and scalability across sales and client success teams
- Manages pricing desk operations and deal governance processes
- Ensures revenue systems support both pre-sale execution and post-sale visibility
- Builds, mentors, and scales a high-performing Revenue Operations team
- Collaborates closely with Finance on compensation design, forecasting accuracy, and revenue modeling
- Drives cross-functional alignment across Sales, Client Success, Marketing, Product, and Operations to maximize customer acquisition, retention, and expansion
- Performs other related duties as assigned.
Requirements
- Bachelor’s degree in Business, Finance, Marketing, or a related field
- 10+ years of experience in Commercial, Go-To-Market, Sales, or Revenue Operations roles, with at least 5 years in senior leadership positions overseeing forecasting, pipeline management, and revenue performance across the full customer lifecycle
- Proven success supporting revenue growth within healthcare technology or services environments (payer, employer-sponsored, or adjacent health benefits)
- Strong financial acumen with demonstrated ownership of revenue forecasting, pipeline analytics, renewal modeling, and performance reporting
- Deep expertise with CRM and revenue enablement platforms (Salesforce.com, Loopio, Outreach, CPQ tools)
- Experience serving as a primary owner of rev-ops analytics dashboards and reporting platforms (such as Power BI), with deep familiarity, hands-on daily use, and responsibility for ongoing refinement and adoption
- Strong analytical mindset with the ability to translate data into clear, strategic recommendations
- Demonstrated ability to partner effectively with Sales, Marketing, Finance, Product, and executive stakeholders
- Executive presence with strong communication and presentation skills and the ability to align teams around shared objectives
- A plus if you have: MBA
Benefits
- Competitive benefits package with generous employer subsidies
- Flexible and remote working options
- 401k with generous employer match and immediate vesting
- Personal and professional development opportunities
- Supportive family benefits, including paid leave for new family members
- Companywide philanthropic program, Valenz Communities Connection
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue operations strategyforecastingpipeline managementrenewal modelingperformance reportinganalyticsKPI definitioncustomer health measurementrisk identificationquota attainment
Soft Skills
strategic advisorexecutive presencecommunication skillspresentation skillsanalytical mindsetcollaborationmentoringleadershipaccountabilitypartnering
Certifications
Bachelor’s degreeMBA