UZURV – The Adaptive TNC

Operations Associate

UZURV – The Adaptive TNC

full-time

Posted on:

Location Type: Office

Location: Richmond • Virginia • United States

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Salary

💰 $20 per hour

About the role

  • Handling on average 70+ inbound and outbound calls in a timely manner
  • Monitoring real-time ride activity, engaging with drivers and riders and responding to evolving situations as they develop, coordinating emergency response as required
  • Overseeing network performance to ensure on-time performance delivery
  • Utilizing internal tools to support drivers from initial onboarding to completing rides
  • Communicating with drivers, riders, and clients in real-time across different platforms, including chat, email, phone, and SMS
  • Building positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and escalations are handled appropriately

Requirements

  • 3+ years relevant experience (bonus points for hospitality, call center, and/or dispatch experience)
  • Strong home high-speed internet (minimum 100 Mbps download / 50 Mbps upload)
  • An outgoing personality, strong communication skills and willingness to learn new skills and processes
  • Ability to show compassion and empathy while maintaining a professional attitude
  • A problem-solving mind who focuses on outcomes and respects processes
  • You have scheduling flexibility - evenings and weekends are required
  • Comfortable using digital collaboration tools (Slack, Zendesk, Google Suite, etc)
  • Valid driver’s license and reliable transportation (located in or near Richmond, VA)
Benefits
  • Competitive compensation
  • 401(k) with company match
  • Comprehensive healthcare benefits
  • Generous PTO and paid holidays
  • Training & Development courses
  • A collaborative, team-based work environment
  • A mission-driven culture where your work has real impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingcommunication
Soft Skills
outgoing personalitycompassionempathyprofessional attitudewillingness to learnscheduling flexibility
Certifications
valid driver’s license