Utorg Labs

Key Account Manager – Payments

Utorg Labs

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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Tech Stack

Ruby on Rails

About the role

  • Manage a portfolio of existing partners, focusing on retention and revenue maximization
  • Proactively identify opportunities to increase processing volumes
  • Conduct regular performance reviews (QBRs) and strategy sessions with key stakeholders on the client side
  • Keep a close eye on KPIs (Approval Rates, Conversion Rates, Volume)
  • Act as the voice of the merchant within Utorg and collaborate with various teams to ensure smooth technical onboarding and resolve escalations

Requirements

  • 4+ years of experience in Account Management, Business Development, or Customer Success, specifically within FinTech, Payments
  • Fluent Russian & English (B2+/C1) is mandatory
  • Understanding payment rails or merchant lifecycle is essential for this role
  • High emotional intelligence, strong organizational skills, and the ability to prioritize in a fast-paced environment
Benefits
  • Competitive salary
  • Performance-based incentives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementBusiness DevelopmentCustomer SuccessKPI AnalysisPerformance ReviewsStrategy SessionsPayment RailsMerchant Lifecycle
Soft Skills
Emotional IntelligenceOrganizational SkillsPrioritizationCollaboration