Utility Warehouse

Product Manager – Lifecycle Customer

Utility Warehouse

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Proposition Development: Identify and launch targeted incentives (e.g., broadband offers in stop-sell areas) to deepen customer relationships.
  • Journey Optimisation: Own and refine in-life sales journeys, such as home-move processes, to ensure high conversion and seamless user experiences.
  • Churn Mitigation: Develop triggers and messaging that demonstrate the tangible benefits of multi-service ownership (e.g., energy price impacts) to prevent service cancellations.
  • Stakeholder Collaboration: Build strong, co-creative partnerships with Marketing, Sales, and Ops teams to align backlogs with channel-specific needs and pains.
  • Commercial Prioritisation: Utilize a value-based framework (LTV, net profit, service counts) to make defensible, data-driven decisions on product direction.

Requirements

  • Technical Mastery: Data-driven discovery experience, using behavioural analysis to uncover true customer needs.
  • Strategic Impact: Strong commercial acumen to translate complex value metrics into a clear, prioritised roadmap.
  • Domain Expertise: A background in lifecycle management, specifically post-acquisition growth, retention, or cross-sell strategies. Experience in multi-service or subscription environments is highly desirable.
  • Operational Excellence: Great at stakeholder management, with a proven ability to proactively align a commercial and operational teams to deliver.
  • Planning & Delivery: An agile mindset to iterate quickly on experiments and scale what works.
Benefits
  • Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
  • Performance bonus: An annual discretionary bonus ranging from 15-40%.
  • Flexible working: We’re a remote-first business.
  • Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
  • Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
  • Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
  • UW discounts: Save on our services and get a free Cashback Card.
  • Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
  • Family first: Policies designed to help you and your family thrive.
  • Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
  • Sabbaticals: An eight-week paid sabbatical after four years of service.
  • Growth: A dedicated learning and development budget and bi-annual promotion cycles.
  • Inclusion: Join belonging groups that help shape our culture.
  • Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-driven discoverybehavioural analysisvalue-based frameworkLTVnet profitservice countslifecycle managementpost-acquisition growthretention strategiescross-sell strategies
Soft Skills
commercial acumenstakeholder managementproactive alignmentagile mindsetstrategic impactcollaborationcustomer relationship managementcommunicationplanningdelivery