USO

Center Operations Coordinator

USO

full-time

Posted on:

Location Type: Office

Location: Dover • United States

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Job Level

Junior

About the role

  • Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services
  • Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas, including in providing relevant, informative travel advice and complaint resolution
  • Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence
  • Monitor and maintain readiness and availability of the Center, and its activity and lounge areas
  • Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies
  • Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives
  • Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases

Requirements

  • High school diploma or equivalent
  • 0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role
  • Strong interpersonal, customer service and problem-solving skills
  • Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs
  • Demonstrated proficiency in written and oral communications
  • General knowledge of military community preferred
  • Proven ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
  • Ability to handle confidential information with tact and poise
Benefits
  • generous paid time off, including volunteer days and military leave
  • remarkable 401k match
  • comprehensive benefits
  • opportunities for training and education reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillscustomer service skillsproblem-solving skillsorganizational skillsself-motivatedadaptabilitywritten communicationoral communicationsound judgmenttact
Certifications
high school diplomaequivalent