Operations

• Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services
• Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas, including in providing relevant, informative travel advice and complaint resolution
• Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence
• Monitor and maintain readiness and availability of the Center, and its activity and lounge areas
• Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies
• Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives
• Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases

Center Operations Coordinator

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment
• Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use
• Enforce sanitary and food-handling guidelines and regulations
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues
• May direct and manage vendors
• Help to maintain Center operations within budget
• Monitor and maintain, and accurately report on inventory, and handle cash
• Provide data for financial, operational and statistical reports as requested
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management
• Assist with operations and programs communications and awareness
• Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services
• Implement any resulting program, event or activity changes
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities
• Serve as a programs resource to colleagues and oversee volunteer participation
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.
• Direct prospective volunteers through the application process
• Help coordinate on the job training for volunteers
• Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc.
• Communicate volunteer improvement suggestions to USO colleagues
• Submit Volunteer of the Quarter nominations
• May be required to operate a USO or personal motor vehicle
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders

Center Operations Specialist

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment
• Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use
• Enforce sanitary and food-handling guidelines and regulations
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues
• May direct and manage vendors
• Help to maintain Center operations within budget
• Monitor and maintain, and accurately report on inventory, and handle cash
• Provide data for financial, operational and statistical reports as requested
• Provide ad hoc reports as required
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management
• Assist with operations and programs communications and awareness
• Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities
• Serve as a programs resource to colleagues and oversee volunteer participation
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc
• Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc
• Direct prospective volunteers through the application process
• Help coordinate on the job training for volunteers
• Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc
• Communicate volunteer improvement suggestions to USO colleagues
• Submit Volunteer of the Quarter nominations
• May be required to operate a USO or personal motor vehicle
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment
• Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use
• Enforce sanitary and food-handling guidelines and regulations
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues
• May direct and manage vendors
• Help to maintain Center operations within budget
• Monitor and maintain, and accurately report on inventory, and handle cash
• Provide data for financial, operational and statistical reports as requested
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management
• Assist with operations and programs communications and awareness
• Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services
• Implement any resulting program, event or activity changes
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities
• Serve as a programs resource to colleagues and oversee volunteer participation
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.
• Direct prospective volunteers through the application process
• Help coordinate on the job training for volunteers
• Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc.
• Communicate volunteer improvement suggestions to USO colleagues
• Submit Volunteer of the Quarter nominations
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.

• Deliver area-wide programs, activities and events and assist in their evaluation
• Develop, document and maintain standard operating procedures, program kits, and program reference manuals
• Assist in reviewing program and service needs within assigned area and in researching and recommending changes or new programs, activities and events based on results
• Implement suggested and/or required changes
• In cooperation with higher level colleagues, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and growth of financial and other in-kind resources necessary for area operations
• Execute special fundraising events within assigned area
• Help to develop area-wide public awareness plans that support sustainable growth of sponsorships and other fundraising
• Coordinate with area media outlets including online, print and broadcast, to inform and ensure coverage of programs and events
• Monitor programs budget and assist with budget creation
• Prepare, review and complete budget and expense reports
• Serve as liaison between internal USO resources, external vendors and donors in order to facilitate prompt problem resolution
• May lead and mentor Area operations support staff and/or volunteers
• May be required to operate a USO or personal motor vehicle

Area Operations Specialist

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment
• Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use
• Enforce sanitary and food-handling guidelines and regulations
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues
• May direct and manage vendors
• Help to maintain Center operations within budget
• Monitor and maintain, and accurately report on inventory, and handle cash
• Provide data for financial, operational and statistical reports as requested
• Provide ad hoc reports as required
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management
• Assist with operations and programs communications and awareness
• Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services
• Implement any resulting program, event or activity changes
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities
• Serve as a programs resource to colleagues and oversee volunteer participation
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.
• Direct prospective volunteers through the application process
• Help coordinate on the job training for volunteers
• Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc.
• Communicate volunteer improvement suggestions to USO colleagues
• Submit Volunteer of the Quarter nominations
• May be required to operate a USO or personal motor vehicle
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders

Software Engineer

• Design, develop, and maintain Salesforce solutions to support business needs across fundraising, program delivery, and digital engagement.
• Act as a subject matter expert on Salesforce Nonprofit Cloud and Experience Cloud, offering creative and practical solutions to complex requirements.
• Translate technical and business requirements into scalable, secure, and supportable solutions.
• Configure declarative features including Flows, validation rules, custom objects, reports, and dashboards.
• Develop using Apex, SOQL, Lightning Web Components, Visualforce, and other Salesforce tools to implement customizations, integrations, and automation.
• Integrate Salesforce with external systems using REST/SOAP APIs, middleware platforms, or native connectors.
• Package and deploy software changes across environments, supporting version control and release management.
• Create and maintain comprehensive technical documentation, architecture diagrams, and configuration records.
• Build and configure Experience Cloud sites to engage donors, customers, partners, and other external audiences.
• Support Salesforce administration tasks including security settings, user permissions, and data integrity.
• Research Salesforce platform capabilities and emerging tools to provide gap analysis and solution recommendations.
• Plan and execute unit testing, support QA testing, and resolve defects.
• Participate in Agile development processes including sprint planning, stand-ups, demos, and retrospectives.
• Collaborate with business analysts, project managers, technical architects, and other developers to ensure solution alignment.
• Contribute to continuous improvement through peer reviews, shared best practices, and mentorship.
• Manage multiple priorities and timelines effectively in a fast-paced environment.

CRM Developer

Recruitment

• Serve as recruiting point-of-contact for assigned corporate-level roles and at least one designated geographic region
• Manage all recruitment related activity including but not limited to identifying hiring needs, communication with internal and external stakeholders, scheduling, logistics, post-interview feedback, documentation, selection, negotiation and on-boarding for all job opportunities within assigned area
• Review and track candidate applications/resumes and responses for appropriateness of skills, experience and knowledge in relation to position requirements
• Conduct behavioral-based interviews and recommend candidates for selection and/or additional interviews
• Advise hiring managers regarding candidate skill sets and salary requirements, making adjustments where needed for optimum hiring decisions
• Extend offers of employment to selected candidates
• Ensure all pre-hire processes and documentation including but not limited to interview feedback documentation, background check and references, equipment and facility/office requests and other forms are completed in a timely manner
• Assist with development and implementation of new and existing staffing strategies, plans, activities and programs to identify and source qualified employees
• Recommend strategies and approaches for targeting high-quality and passive candidates
• Identify and develop new sources for hard-to-fill positions
• Act as a strategic business partner as it relates to workforce planning, effective utilization of workforce analytics, use of social media and employer branding, training, and communication of recruitment measurement and activities
• Coordinate USO participation at job fairs and employment events
• Manage internship program
• Utilize and maintain Applicant Tracking System
• Produce and monitor reports, identifying recruitment results and trends
• Other duties as assigned

Center Operations Coordinator

Center Operations Specialist

Center Operations Specialist

Center Operations Specialist

Area Operations Specialist

Center Operations Specialist

CRM Developer

Recruiter