Operations

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment.
• Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use.
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues.
• Help to maintain Center operations within budget.
• Provide data for financial, operational and statistical reports as requested.
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations.
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.

Center Operations Specialist, Part-Time, Temporary

• Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services
• Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas, including in providing relevant, informative travel advice and complaint resolution
• Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence
• Monitor and maintain readiness and availability of the Center, and its activity and lounge areas
• Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies
• Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives
• Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases

Center Operations Coordinator

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment
• Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use
• Enforce sanitary and food-handling guidelines and regulations
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues
• May direct and manage vendors
• Help to maintain Center operations within budget
• Monitor and maintain, and accurately report on inventory, and handle cash
• Provide data for financial, operational and statistical reports as requested
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management
• Assist with operations and programs communications and awareness
• Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services
• Implement any resulting program, event or activity changes
• With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities
• Serve as a programs resource to colleagues and oversee volunteer participation
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.
• Direct prospective volunteers through the application process
• Help coordinate on the job training for volunteers
• Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc.
• Communicate volunteer improvement suggestions to USO colleagues
• Submit Volunteer of the Quarter nominations
• May be required to operate a USO or personal motor vehicle
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders