Senior Solution Consultant
Ushur
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements
- Work as a trusted advisor to client to help them meet their strategic business goals with our technology
- From discovery through implementation, provide ongoing technical support to customers and the sales team to help close deals
- Build relationships with client to build presence in accounts and impact successful outcomes
- Scoping and specifying complete process and conversation AI solutions
- Handling customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and customized product demonstrations
- Creating Proofs-of-Concept for prospects including uncovering technical needs, deploying product, managing POC milestones and issues, answering security and implementation questions
- Provide demonstrations of product solutions, answering customer questions and capturing technical discussions
- Working alongside our clients’ teams to configure the Ushur product, ensure that the information in Ushur is accurate, train key users, and provide guidance on how best to use the tools
Requirements
- Minimum of 8 years of IT or related experience with 4 years in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience
- Insurance industry experience preferred
- Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership
- Excellent verbal, written, and presentation skills with a comfort level in executive-level presentations
- Comfortable functioning in a thought leadership capacity
- Confident in providing direction and guidance to the client to achieve their goals
- Strong consultative, analytical, and communication skills needed to listen to, understand, and anticipate client needs
- Experience with modern project management tools like Jira or Asana
- Hands-on experience in the development of software proof of concepts
- Experience engineering software systems of medium-to-large scope and complexity
- Past experience in no-code/low-code systems, AI and NLP/NLU desirable
- Familiarity with cloud services, preferably Amazon AWS
- Familiarity with REST APIs and Postman tool
- Ability to juggle multiple projects with complex tasks
- Experience working with complex, multi-divisional, multi-geographical customers
- Ability to deliver quality training & product coaching both in person and over the phone
- Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely)
- Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- Strong Leadership skills
- Ability to travel domestically
Benefits
- Unlimited PTO
- Paid holidays (10 holidays + full week off at the end of December)
- Health, dental, and vision plans
- Life insurance
- Accident coverage
- 401(k) plan
- Stock options
- Assistance with certifications and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution consultingsoftware proof of conceptsno-code systemslow-code systemsAINLPNLUcloud servicesREST APIstechnical support
Soft Skills
verbal communicationwritten communicationpresentation skillsconsultative skillsanalytical skillsleadership skillsflexibilityself-motivationenthusiasmproblem-solving