Build and maintain journey-centric dashboards and analytics reporting
Unify and validate data from multiple systems
Standardize KPIs across all of North America
Design advanced visualizations, conduct customer journey analysis to surface actionable insights
Ensure data quality and present clear findings to support data-driven decision-making across customer service, marketing, and program management teams
Drive stakeholder adoption of analytics tools and reporting
Educate teams to utilize insights for continuous improvement
Lead cross-functional analytics initiatives and ensure impact of digital success programs is measured and demonstrated

Requirements

6+ years of experience, ideally within analytics, customer experience, or digital platform reporting
Bachelor’s or advanced degree in data science, MIS, business analytics, or a related field
Familiarity with customer journey mapping, service metric analysis, and digital success toolsets such as Salesforce
Demonstrated ability to interpret complex data and produce actionable business recommendations
Hands-on expertise with journey analytics and visualization tools (CJA/O platforms, Adobe Analytics, Tableau, Power BI, etc.)
Practical experience unifying data, integrating source systems, and data quality management
Experience managing large datasets, programmatic analysis and strategic, cross-team analytics projects
Strategic business problem solving and documented ability to translate into meaningful KPIs
Project and program management skills, including the ability to lead projects
High attention to detail ensuring data accuracy and integrity.

Benefits

Health insurance
401(k) Investment Plan with company match
Pension plan
Paid time off
Paid holidays
Quarterly (hourly) / Annual (salary) bonus potential based on performance metrics tied to safety, quality, and productivity
Additional programs like life insurance, accident insurance, legal insurance, pet insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata quality managementcustomer journey mappingservice metric analysisjourney analyticsvisualization toolsprogrammatic analysisKPI developmentdata integrationlarge dataset management

Soft Skills

stakeholder engagementeducational skillscross-functional leadershipstrategic problem solvingattention to detailcommunication skillsteam collaborationanalytical thinkingdecision-makingcontinuous improvement