Manager

• Build and maintain journey-centric dashboards and analytics reporting
• Unify and validate data from multiple systems
• Standardize KPIs across all of North America
• Design advanced visualizations, conduct customer journey analysis to surface actionable insights
• Ensure data quality and present clear findings to support data-driven decision-making across customer service, marketing, and program management teams
• Drive stakeholder adoption of analytics tools and reporting
• Educate teams to utilize insights for continuous improvement
• Lead cross-functional analytics initiatives and ensure impact of digital success programs is measured and demonstrated

Digital Platform Analytics and Reporting Manager

Sales

• Design, implement, and maintain scalable and integrated Salesforce data models that support business operations and analytics.
• Develop and enhance data integration between Salesforce and external platforms to ensure data consistency and accessibility for reporting.
• Align data architecture with Master Data Management strategies and ensure data accuracy and quality across the platform.
• Lead efforts to integrate Salesforce data with other enterprise systems, supporting analytics and reporting needs across business units.
• Collaborate with IT, Sales, Service, and Marketing teams to understand cross-functional data requirements and facilitate data interoperability.
• Design data structures and models that enable efficient consumption of Salesforce data for business intelligence and analytics.
• Support the development of dashboards and reports by ensuring the underlying data model meets consumption focus and self-service analytics requirements.

USG

Digital Platform Analytics and Reporting Manager

Salesforce Data Modeler