Uservoice

Collections

• Collections Operations: Build and run a structured collections process — escalation sequences, outreach cadences, ownership assignment, and clear criteria for agency handoff.
• Work through aged receivables that have been sitting without ownership and make meaningful progress.
• Payment Modernization: Lead the transition of eligible customers from net-30/60 invoice terms to monthly auto-charge via Stripe, managing customer communication and contractual exceptions along the way.
• Billing Hygiene: Establish the ongoing practices that prevent future AR problems: accurate invoicing, standardized payment terms, clear ownership, and proactive alerting when something goes wrong.
• Systems Operations: Own the workflows across our billing and finance stack — Stripe for payment processing, HubSpot for customer and deal tracking, Xero for accounting — and flag when the data doesn't add up.
• Cash Flow Visibility: As AR stabilizes, help establish the reporting that supports reliable cash flow forecasting for leadership.

Enterprise Billing & Collections Operations Specialist