Userpilot

Customer Support – SaaS

Userpilot

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations
  • Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes
  • Answer customer inquiries using your deep product knowledge
  • Explain behaviors clearly and recommend best practices
  • Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution
  • Contribute to documentation and offer suggestions for process improvements

Requirements

  • A minimum of 1 year of experience as a Technical Support Engineer
  • A degree in Computer Science, Information Technology, or similar technical disciplines
  • Excellent English speaking, writing, and reading comprehension
  • Creative and critical thinking to deliver effective workarounds while continuously learning and adapting to new problems
  • Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side apps, JSON, client–server concepts, Web DevTools)
  • Ability to demonstrate empathy, clear communication, and strong ownership
Benefits
  • Competitive base salary and attractive performance bonuses
  • Training opportunities, participation in industry events, and conferences
  • Excellent opportunities for career progression
  • Dynamic work environment
  • Time-Off: 15 PTOs
  • Winter Break
  • Local Public holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportUserpilot SDKsAPIsHTMLCSSJavaScriptHTTPRESTJSONWeb DevTools
Soft Skills
Creative thinkingCritical thinkingEmpathyClear communicationOwnershipProblem-solvingAdaptabilityCustomer serviceDocumentationProcess improvement