Usercentrics

Support Engineer

• Work directly with customers to understand their challenges and guide them to a resolution.
• Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution.
• Research, diagnose, and troubleshoot technical issues of varying complexity.
• Partner with colleagues on trickier problems, sharing knowledge in both directions.
• Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently.
• Share what you learn from customers with Product Management to help shape the roadmap.
• Suggest improvements to our tools, processes, and approach — your feedback is genuinely used.

Technical Support Specialist